Banking Customer Growth & Service Advisor

WesBanco Bank Inc.; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Job summary

WesBanco Bank Inc. is hiring a Customer Service Advisor to deliver exceptional customer service, identify sales opportunities, and process account transactions across consumer and business relationships.

The role includes opening new deposit accounts, promoting products, and making referrals to internal and external partners. You will engage customers through outbound calls, onboard new Retail clients, and uphold banking security and policy guidelines.

Qualifications

• High school diploma required.
• Banking, cash handling, sales and customer service experience preferred.
• Ability to generate new financial relationships through outbound calling.

Responsibilities

• Open new deposit accounts and operate a cash drawer.
• Promote bank products and services; make referrals to partners.
• Conduct outbound calls for onboarding and retail banking development.
• Provide excellent customer service and support to CSR and sales platforms as needed.
• Maintain security and compliance with bank policies.

Skills

Customer service

Relationship building

Sales

Communication

Outbound calling

Education

High school diploma

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco Bank Inc. is hiring a Customer Service Advisor to deliver exceptional customer service, identify sales opportunities, and process account transactions across consumer and business relationships.

The role includes opening new deposit accounts, promoting products, and making referrals to internal and external partners. You will engage customers through outbound calls, onboard new Retail clients, and uphold banking security and policy guidelines.