Customer Service Specialist (Customer Service Center)

Community Bank; Gulfport (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

The Community Bank is seeking a Customer Service Specialist to support customers via the Customer Service Center. You will handle calls, assist with a wide range of banking functions, and provide courteous, accurate information while upholding bank policies and federal/state laws.

This on-site role requires a high school diploma or GED, at least two years of customer service experience, and a willingness to work extended hours, including evenings and Saturdays, reporting to the Supervisor or

Qualifications

• Graduation from high school or GED required; some college or post graduate technical training preferred.
• A minimum of two year’s work experience in an area where customer service skills is preferred.

Responsibilities

• Interact with Bank customers through calls to the Customer Service Center (CSC).
• Provide good customer service, problem solving, and clear oral communication.
• Adhere to all federal and state laws and bank policies; maintain attention to detail and telephone etiquette.
• Be a team player and assist customers with a wide variety of functions.
• Report to the Supervisor or Bank Manager; CSC has extended hours to 7pm and Saturdays.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Telephone etiquette

Teamwork

Multitasking

Bank product knowledge

Education

High school diploma or GED

Some college or technical training preferred

Job description

General Job Responsibilities

The Community Bank Customer Service Specialist (CSS) interacts with Bank customers through calls to the Customer Service Center (CSC) on a daily basis. The CSS must exhibit good customer service, problem solving, multi-tasking, proper telephone etiquette, attention to details, and oral communication skills, as well as, exhibit a willingness to be a team player. The CSS is expected to be available to assist customers with a wide variety of functions and must possess knowledge of all bank products applicable to the assigned position, fully understand and adhere to all federal and state laws and the policies of the Bank. The CSC has extended hours, until 7pm, and Saturday schedules. The CSS will report to the assigned Supervisor or Bank Manager.

Education And Experience

Education

Graduation from high school or equivalent GED required; some college or post graduate technical training preferred.

Experience

A minimum of two year’s work experience in an area where customer service skills is preferred.