Banking Customer Experience Specialist

WESTERN STATE BANK; West Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Western State Bank is seeking a Full-Time Customer Service Representative in West Fargo, ND. The CSR will interact with customers face-to-face and via phone, provide accurate and efficient service, and support business development through referrals within the bank.

Responsibilities include handling cash transactions, cross-selling opportunities, daily cash balancing, completing compliance trainings, and assisting with internal projects.

Qualifications

• High School Diploma or GED preferred.
• Previous cash handling experience preferred.
• Ability to provide a superior customer experience and identify cross-sell opportunities.

Responsibilities

• Handle transactions with customers in person or via phone, email, and online in an accurate, professional manner.
• Refer customers to other departments and identify cross-sell opportunities.
• Balance cash drawer daily and complete required compliance trainings; assist with internal projects.
• Other duties as needed.

Skills

Customer service

Cash handling

Cross-selling

Education

High School Diploma or GED

Job description

Western State Bank is seeking a Full-Time Customer Service Representative in West Fargo, ND. The CSR will interact with customers face-to-face and via phone, provide accurate and efficient service, and support business development through referrals within the bank.

Responsibilities include handling cash transactions, cross-selling opportunities, daily cash balancing, completing compliance trainings, and assisting with internal projects.