Full-Time Customer Service Representative

WESTERN STATE BANK; West Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Western State Bank is seeking a Full-Time Customer Service Representative in West Fargo, ND. The CSR will interact with customers face-to-face and via phone, provide accurate and efficient service, and support business development through referrals within the bank.

Responsibilities include handling cash transactions, cross-selling opportunities, daily cash balancing, completing compliance trainings, and assisting with internal projects.

Qualifications

• High School Diploma or GED preferred.
• Previous cash handling experience preferred.
• Ability to provide a superior customer experience and identify cross-sell opportunities.

Responsibilities

• Handle transactions with customers in person or via phone, email, and online in an accurate, professional manner.
• Refer customers to other departments and identify cross-sell opportunities.
• Balance cash drawer daily and complete required compliance trainings; assist with internal projects.
• Other duties as needed.

Skills

Customer service

Cash handling

Cross-selling

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Customer Service Representative

Full-time Regular West Fargo, ND, US

9 days ago Requisition ID: 1968

At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.

The Customer Service Representative (CSR) serves as the “face of the bank” by providing a superior customer experience to our bank customers in Western’s day-to-day business. Position is responsible to provide a positive and impactful impression to our customers through an exceptional, accurate, and efficient customer experience and provide customers solution-based business development and referrals within the bank in accordance to our organizations’ vision, core values, and team guidelines.

Duties and responsibilities

• Customer Transactions: Handle transactions with customers in person or via the phone, email, and online in an accurate, professional and efficient manner reflective of our vision, core values, and team guidelines and our ability to provide a superior customer experience.
• Referrals: Refer customers to other departments in the bank by looking for opportunities to cross-sell and recognizing customer needs and corresponding solutions.
• Standard and Miscellaneous CSR Tasks: Balance draw on a daily basis, complete required compliance trainings, order supplies, and assist with miscellaneous internal projects.
• Other duties and responsibilities as needed or assigned.

40 hours per week, generally scheduled between 9:15 a.m. and 6:15 p.m., Monday through Friday, with up to two Saturdays per month.

High School Diploma or GED preferred. Previous cash handling experience preferred.

Full-time positions are eligible for full benefit package.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Western State Bank is an EEO and Aff.. Member FDIC.