Banking Customer Service Representative English/Bilingual - Onsite

Teleperformance; Brownsville (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is looking for a customer service representative to join our team in Brownsville, TX. In this role, you will connect with customers via phone, email, chat, and social media, to address their inquiries and resolve any issues.

The ideal candidate will possess a high school diploma and at least 6 months of customer service experience. Benefits include paid training, full medical benefits, and a supportive work environment.

Qualifications

• Minimum of 6 months of customer service experience is required.
• Ability to type at least 25 words per minute is necessary.
• Effective communication skills are essential, both oral and written.

Responsibilities

• Connect with customers via various communication channels.
• Resolve customer questions or concerns efficiently.
• Track call-related information for auditing and reporting.

Skills

Customer service experience

Excellent communication skills

Ability to work independently

Strong listening skills

Education

High School Diploma or equivalent

College degree (preferred)

Job description

Overview

Position is based on-site at our Brownsville, TX location.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de‑escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call‑related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Able to work independently.
• Have excellent communication skills, both oral and written.
• Ability to work in a constantly changing and fast paced environment.
• Ability to stay composed and objective.
• Strong listening skills.
• College degree preferred but not required.

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem‑solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

EOE/Disability/Vets