Banking Collections & Solutions Specialist

Fifth Third Bank; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank is seeking a Customer Solutions Specialist to engage customers from our Grand Rapids, MI location. You will discuss resolutions for delinquent accounts, work with internal partners, and document interactions in our records system.

The role emphasizes customer experience, risk-aware decision making, and adherence to policies while meeting team goals in a fast-paced call center environment.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Contact bank customers via dialer campaigns and manual calls to discuss payoffs, payment plans, and settlements.

Skills

Customer service

Negotiation

Attention to detail

Microsoft Office

Communication skills

Data entry

Time management

Analytical skills

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Dialer system

Job description

Fifth Third Bank is seeking a Customer Solutions Specialist to engage customers from our Grand Rapids, MI location. You will discuss resolutions for delinquent accounts, work with internal partners, and document interactions in our records system.

The role emphasizes customer experience, risk-aware decision making, and adherence to policies while meeting team goals in a fast-paced call center environment.