Banking Customer Experience Specialist

Community Bank; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Community Bank is seeking a Customer Service Representative to serve as the primary point of contact for customers at our Birmingham branch. You will assist current and prospective clients by opening accounts, explaining bank products and services, and addressing inquiries with a focus on accuracy and customer satisfaction.

Successful candidates will demonstrate a strong customer service mindset, teamwork, and the ability to handle conflicts in a professional manner while adhering to all

Qualifications

• High school diploma or GED required; some college or post graduate training preferred.
• Two years of work experience minimum.

Responsibilities

• Interface with current and potential bank customers to open new accounts, explain products, solve problems, and respond to requests.
• Adhere to bank policies and federal/state laws; maintain knowledge of all bank products and services; handle conflicts professionally.

Skills

Customer service

Team player

Conflict resolution

Education

High school diploma or GED

Some college or trade training

Job description

Community Bank is seeking a Customer Service Representative to serve as the primary point of contact for customers at our Birmingham branch. You will assist current and prospective clients by opening accounts, explaining bank products and services, and addressing inquiries with a focus on accuracy and customer satisfaction.

Successful candidates will demonstrate a strong customer service mindset, teamwork, and the ability to handle conflicts in a professional manner while adhering to all