Banking Customer Experience Associate

Northwest Bank; Spencer (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Northwest Bank in Spencer, AL seeks a teller to handle customer transactions with accuracy and courtesy, while building lasting customer relationships. You will follow bank procedures, stay compliant with laws and security guidelines, and support other roles as needed. A valid driver’s license and occasional travel to outlying branches may be required.

The role emphasizes community presence and ongoing product knowledge to enhance service quality and referrals.

Qualifications

• High school diploma or GED preferred; one year of previous experience preferred; cash handling and customer service experience preferred; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business materials; effective report writing and communication skills.
• Must have a valid driver’s license and be willing to travel to outlying branch areas.

Responsibilities

• Process customer transactions accurately and professionally with courteous service.
• Develop customer relationships to share product knowledge and referrals.
• Exhibit proficiency in completing banking transactions following established procedures.
• Serve as a backup for other positions and perform additional duties as assigned.
• Maintain compliance with federal, state, and local laws and bank policies.
• Establish a positive image for the Bank through community involvement.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Compliance awareness

Relationship building

Education

High school diploma or GED

Job description

Northwest Bank in Spencer, AL seeks a teller to handle customer transactions with accuracy and courtesy, while building lasting customer relationships. You will follow bank procedures, stay compliant with laws and security guidelines, and support other roles as needed. A valid driver’s license and occasional travel to outlying branches may be required.

The role emphasizes community presence and ongoing product knowledge to enhance service quality and referrals.