Banking Customer Service Specialist

City National Bank Of Wv

Buena Vista (VA)

On-site

USD 22,000 - 28,000

Full time

4 days ago

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Job summary

City National Bank is seeking a friendly and capable Customer Service Representative to join our on-site team in Buena Vista, VA. You will be the first point of contact for customers, handle deposits and transfers, and guide clients through online and mobile banking options.

The ideal candidate has a high school diploma, strong communication skills, and a commitment to accuracy and service. Previous banking or financial experience is a plus, and you will work in a fast-paced environment with

Qualifications

High school diploma or equivalent; college degree preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
Identify and assess customers' needs to recommend appropriate banking products and services.
Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
Educate customers on self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.