Customer Care Specialist

United Bank; Charleston (WV); Hybrid; USD 32,000 - 42,000; Full time

Job summary

United Bank is seeking a customer service professional to join our team in Charleston, WV. The role focuses on delivering friendly, accurate service to customers in a fast-paced banking environment.

Responsibilities include handling calls and inquiries, using Microsoft Office tools, and maintaining professional interactions while meeting performance standards. Spanish language skills are a plus, and a commitment to growth within United Bank is expected.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 1 year call center or banking experience required
• 1 year customer service experience required
• Excellent verbal and written communication skills required; Spanish language or additional language a plus.
• Proficient in Microsoft Office; Windows-based systems; able to quickly learn new systems.
• Ability to work in a structured fast-paced and ever-changing environment.
• Ability to independently utilize resources and tools provided
• Ability to maintain a professional demeanor and provide options in difficult situations
• Ability to meet performance standards (quality, attendance, promptness)
• Schedule flexibility: 8:00am-6:00pm Mon-Fri and 9:00am-3:00pm Sat (rotating)
• Attention to detail while multi-tasking
• Desire to build a career and grow with United Bank

Responsibilities

• Sitting and speaking for extended periods
• Sufficient dexterity to operate a computer keyboard, mouse and telephone equipment
• Ability to converse and exchange information with all levels of staff and customers
• Ability to observe, perceive, identify, and translate data

Skills

Customer service

Communication skills

Team player

Time management

Interpersonal skills

Critical thinking

Flexibility

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Windows-based systems

Job description

Qualifications

• High School diploma or equivalent required. Bachelor’s degree preferred
• Minimum of one (1) year of call center or banking experience, preferably in a customer facing role, required
• Minimum of 1 year of professional Customer Service experience required
• Excellent verbal and written communication skills required; Verbal and written communications skills in Spanish or additional language a plus.
• Proficient in Microsoft Office products, computer skills in a Windows based environment, and the ability to quickly learn new systems required
• Ability to work in a structured fast-paced and ever-changing environment required
• Ability to independently utilize resources and tools provided
• Ability to maintain a professional demeanor and provide options in difficult situations required
• Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required
• Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am – 3:00pm Saturday (rotating) required
• Attention to detail while multi-tasking required
• Desire to build a career and grow with United Bank

KEY COMPETENCIES:

• Dependability, Attendance & Punctuality
• Customer Service focused
• Team player
• Time Management
• Interpersonal Skills
• Communication Skills
• Critical thinking and resolution focused

Essential Functions:

• Sitting and speaking for extended periods of time
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment
• Ability to converse and exchange information with all levels of staff and customers
• Ability to observe, perceive, identify, and translate data

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.