Banking Customer Care Pro - Growth & Perks

Associated Banc‑Corp; Stevens Point (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

401(k) and Pension plans

Paid time off

Diversity-focused Colleague ResourceG”

Competitive salaries with development

Job summary

Associated Bank is seeking a Customer Care Representative to be the friendly voice customers rely on. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism in a fast-paced environment.

This role offers growth within the organization, opportunities to mentor others, and a team that values excellence and collaboration. The ideal candidate has strong communication skills and a desire to help customers manage their finances confidently.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Preferred: bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative to be the friendly voice customers rely on. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism in a fast-paced environment.

This role offers growth within the organization, opportunities to mentor others, and a team that values excellence and collaboration. The ideal candidate has strong communication skills and a desire to help customers manage their finances confidently.