Banking Customer Care Specialist

Paycom

Weatherford (TX)

Hybrid

USD 32,000 - 42,000

Full time

6 days ago

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Job summary

Paycom in Weatherford, TX is seeking a Customer Service Representative to serve as the primary contact for customers, handling banking transactions, inquiries, and product information. The role emphasizes resolution of concerns, accurate processing, and regulatory compliance.

The successful candidate will assist with account openings and maintenance, provide tailored guidance on banking products, and collaborate with team members to deliver exceptional service while promoting customer

Qualifications

High school diploma or equivalent required.
At least 1 year of experience in a customer service role, preferably in banking/financial services.
Strong interpersonal and communication skills with customers and colleagues.
Excellent numerical aptitude and attention to detail.
Proficiency in computer applications and banking software.

Responsibilities

Provide courteous and efficient assistance to customers in person, over the phone, or via digital channels for banking transactions and inquiries.
Investigate and resolve customer concerns and issues promptly and accurately.
Assist customers with account openings, modifications, and maintenance tasks, ensuring regulatory compliance.
Offer guidance on banking products and services based on customer needs and goals.
Identify opportunities to cross-sell or upsell banking products and services.