Banking Customer Advocate & Referrals Specialist

WesBanco Bank Inc.; Huntington (WV); On-site; USD 26,000 - 38,000; Full time

Job summary

WesBanco Bank Inc. Huntington, WV is seeking a Customer Service Representative who serves as the first point of contact, processes transactions per bank policies, and delivers exceptional service while identifying sales opportunities and referrals.

The CSR will maintain cash drawer accuracy, comply with security and audit procedures, support Banking Center operations, and develop knowledge of WesBanco products and services.

Qualifications

• High school diploma or GED required.
• Cash handling and customer service experience preferred.
• Proficient in MS Outlook and banking software.
• Ability to learn banking products and cross-sell opportunities.

Responsibilities

• Process financial service transactions accurately.
• Provide excellent customer service and identify sales opportunities.
• Balance cash drawer and follow security procedures.
• Handle customer inquiries via phone and in person.

Skills

Customer service

Cash handling

Microsoft Outlook

Communication

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Banking Software

Job description

WesBanco Bank Inc. Huntington, WV is seeking a Customer Service Representative who serves as the first point of contact, processes transactions per bank policies, and delivers exceptional service while identifying sales opportunities and referrals.

The CSR will maintain cash drawer accuracy, comply with security and audit procedures, support Banking Center operations, and develop knowledge of WesBanco products and services.