Banking CSR & Referrals Specialist

WesBanco Bank Inc.; New Martinsville (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative for its Banking Center in West Virginia. This role handles cash transactions, delivers outstanding customer service, and protects customer information in line with bank policies.

You will identify referral opportunities and assist with customer inquiries, contributing to overall sales and service goals while maintaining security and accuracy in all tasks.

Qualifications

• Proven ability to deliver excellent customer service.
• Experience handling cash accurately and balancing cash drawer.
• Ability to identify and act on referral opportunities.
• Strong written and oral communication skills.

Responsibilities

• Accept and accurately process financial transactions according to bank policies.
• Maintain cash drawer balance and follow cash handling procedures.
• Protect customer information and adhere to security/audit requirements.
• Support Banking Center by answering calls and assisting customers.

Skills

Customer service

Cash handling

Referral opportunities

Communication

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative for its Banking Center in West Virginia. This role handles cash transactions, delivers outstanding customer service, and protects customer information in line with bank policies.

You will identify referral opportunities and assist with customer inquiries, contributing to overall sales and service goals while maintaining security and accuracy in all tasks.