Customer Service Representative

American State Bank; Alton (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Competitive compensation

Community involvement incentives

Flexible work hours

Paid vacation & sick leave

Paid holidays

Paid maternity & parental leave

401(k) with matching contribution

Team building activities

Apparel reimbursement

Wellness reimbursement

Job summary

American State Bank is seeking a Customer Service Representative to be the frontline of the bank, handling a high volume of transactions daily with accuracy and a friendly approach. You will greet customers, process deposits and withdrawals, and support sales of bank products and services while maintaining compliance with policies.

The role emphasizes exceptional customer service, effective communication, and a constructive team environment within a community-focused bank in Iowa.

Qualifications

• Stellar customer service skills and ability to communicate effectively with customers and colleagues.
• Ability to read and comprehend simple instructions and procedures.
• Experience handling transactions and providing accurate, friendly service.

Responsibilities

• Receive checks and cash for deposits, verify amounts and endorsements.
• Process transactions accurately in line with bank policies.
• Explain, promote, or sell bank products at the point of interaction.
• Balance cash drawers and reconcile totals at shift end.
• Provide a welcoming environment for customers at all touchpoints.

Skills

Customer service

Communication

Reading comprehension

Education

High school diploma or GED

Job description

About American State Bank

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “front line” of our bank and will play a fundamental role in achieving our customer satisfaction. The CSR must be able to process a large volume of transactions daily, communicate with different types of clients and sell the bank’s products and services.

Count On To:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Provide welcoming environment for customers at all touch points.
• Orders daily supply of cash, counts incoming cash, places on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on
  computer screen.
• Explains, promotes, or sells products or services at point of interaction.
• Removes deposits from and counts and balances cash in automated teller machines and night depository.
• Duties as assigned by supervisor

Knowledge And Skills:

• High school diploma or general education degree (GED); or one to three months’ related experience and/or training;
  or equivalent combination of education and experience.
• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions

Benefits

Healthcare (medical, dental, vision)

Competitive Compensation

Community Involvement Incentives

Flexible work hours

Paid Vacation & Sick Leave

Paid Holidays

Paid Maternity & Parental Leave

401(k) with Matching Contribution

Team Building Activities

Apparel Reimbursement

Wellness Reimbursement

Our Values

Integrity

Dedicated

Community

Caring

Innovative

Member FDIC I Equal Opportunity Employer I Aff ...