Banking CSR: Customer Care & Payments Expert

Monson Savings Bank; Wilbraham (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Medical, dental and more insurance

Job summary

Monson Savings Bank is seeking a full-time Customer Service Representative (CSR) for our Wilbraham Branch, located at 100 Post Office Park, Wilbraham, MA. The CSR handles deposits, daily transactions, and customer inquiries, upholding service standards and fostering strong customer relationships.

The position requires a High School diploma and at least one year in retail banking, with the ability to learn additional CSR duties.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of retail banking experience.
• Strong customer service, attention to detail and math aptitude; good communication.

Responsibilities

• Open, close and perform maintenance on consumer and business deposit accounts.
• Research and resolve customer issues to ensure satisfaction.
• Assist customers with debit card, online banking and bill pay questions.
• Maintain bank standards for service and relationship building.

Skills

Customer service

Attention to detail

Math aptitude

Verbal communication

Interpersonal skills

Team orientation

Keyboard skills

Regulatory knowledge

Education

High School Diploma or equivalent

Job description

Monson Savings Bank is seeking a full-time Customer Service Representative (CSR) for our Wilbraham Branch, located at 100 Post Office Park, Wilbraham, MA. The CSR handles deposits, daily transactions, and customer inquiries, upholding service standards and fostering strong customer relationships.

The position requires a High School diploma and at least one year in retail banking, with the ability to learn additional CSR duties.