Customer Service Representative

Monson Savings Bank; Wilbraham (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Medical, dental and more insurance

Job summary

Monson Savings Bank is seeking a full-time Customer Service Representative (CSR) for our Wilbraham Branch, located at 100 Post Office Park, Wilbraham, MA. The CSR handles deposits, daily transactions, and customer inquiries, upholding service standards and fostering strong customer relationships.

The position requires a High School diploma and at least one year in retail banking, with the ability to learn additional CSR duties.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of retail banking experience.
• Strong customer service, attention to detail and math aptitude; good communication.

Responsibilities

• Open, close and perform maintenance on consumer and business deposit accounts.
• Research and resolve customer issues to ensure satisfaction.
• Assist customers with debit card, online banking and bill pay questions.
• Maintain bank standards for service and relationship building.

Skills

Customer service

Attention to detail

Math aptitude

Verbal communication

Interpersonal skills

Team orientation

Keyboard skills

Regulatory knowledge

Education

High School Diploma or equivalent

Job description

Monson Savings Bank is seeking a full-time Customer Service Representative (CSR) for our Wilbraham Branch, located at 100 Post Office Park, Wilbraham, MA.

Join our growing and dynamic team! We are a successful community bank dedicated to our customers, associates and communities!

CSR position works a variable schedule, approx. 37.5 weekly hours, Monday-Saturday. Must be available to work Saturdays until approximately 12:30-1 PM.

Salary Range: $21.00 - $25.00 Per Hour

Job Summary

Under the general direction of Branch Management, the CSR is responsible for performing a variety of customer service and retail banking duties. Opens, closes and performs maintenance on various consumer and business deposit accounts, researches and resolves customer issues. Assists customers with a variety of debit card, online banking, and bill pay issues or questions. Maintains the Banks standards for service, customer satisfaction and relationship building.

Education/Experience

High School Diploma or equivalent and minimum one (1) year of retail banking experience required with ability to learn additional CSR duties.

Qualifications

Strong customer service skills, attention to detail and math aptitude; excellent verbal communication and interpersonal skills; team approach to work responsibilities; basic keyboard skills; ability to learn, retain and follow complex regulatory and security requirements; strong organizational skills and ability to manage multiple responsibilities.

Benefits of working for a local, community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more!

Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential position functions.

JOB CODE: CSRWilb092226