Banking Contact Center Specialist - Onsite Charlotte

TD Bank Group; Charlotte (NC); Vor Ort; USD 30.000 - 37.000; Vollzeit

Zusammenfassung

TD Bank Group in Charlotte, NC is seeking a Contact Center Representative to deliver exceptional inbound customer service for banking products and services. You will resolve issues at first contact, navigate multiple systems, and maintain accuracy in transactions with a consultative approach.

Engage customers via live chat, phone, email, and SMS, identify needs, and may refer customers to bank partners for cross-sell opportunities while upholding privacy and security standards. Training provided.

Qualifikationen

• 1+ years in retail, customer service, banking, or contact center preferred.
• Ability to navigate multiple computer systems and screens with speed and accuracy.
• Strong listening, communication, and relationship management skills.

Aufgaben

• Provide inbound customer service for banking products and services.
• Take ownership to resolve customer issues at first point of contact; escalate when needed.
• Engage customers through live chat, phone, email, and SMS; may refer to bank partners for cross-sell.

Kenntnisse

Customer service

Communication

Digital literacy

CRM systems

Problem solving

Teamwork

Ausbildung

High School Diploma or GED

Tools

CRM software

MS Office

Jobbeschreibung

TD Bank Group in Charlotte, NC is seeking a Contact Center Representative to deliver exceptional inbound customer service for banking products and services. You will resolve issues at first contact, navigate multiple systems, and maintain accuracy in transactions with a consultative approach.

Engage customers via live chat, phone, email, and SMS, identify needs, and may refer customers to bank partners for cross-sell opportunities while upholding privacy and security standards. Training provided.