Banking Contact Center Rep II

TD; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

TD is seeking a Contact Center Representative II in Greenville, SC, to promote strong customer relationships through quality service and sales in a fast-paced environment. You will navigate multiple systems to assist with transactions, address inquiries, and guide customers toward digital banking options.

The role emphasizes accurate processing of transactions, adherence to bank policies, and collaboration with the team to improve the overall customer experience.

Qualifications

• High School diploma or GED required.
• 1+ years of related experience in retail customer service, banking, or Contact Center.
• Ability to work onsite for training and events as needed.

Responsibilities

• Provide quality customer service and sales in a contact center environment.
• Resolve customer concerns promptly and efficiently.
• Complete a broad range of financial transactions with accuracy.
• Explain products and digital banking/self-serve options to customers.

Skills

Customer service

Communication

Attention to detail

Team player

Education

High School diploma or GED

Job description

TD is seeking a Contact Center Representative II in Greenville, SC, to promote strong customer relationships through quality service and sales in a fast-paced environment. You will navigate multiple systems to assist with transactions, address inquiries, and guide customers toward digital banking options.

The role emphasizes accurate processing of transactions, adherence to bank policies, and collaboration with the team to improve the overall customer experience.