Banking Customer Care Specialist II

TD Bank, N.A.; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

TD Bank, N.A. is seeking a Contact Center Representative II in Greenville, SC. The role focuses on delivering quality customer service and sales in a fast-paced contact center, while accurately handling transactions and maintaining regulatory compliance.

You will communicate with customers in both English and Spanish, use banking software, and support team goals through excellent collaboration and proactive problem solving.

Qualifications

• Excellent interpersonal, verbal and written communication skills are required.
• Ability to learn and use banking software and CRM systems.
• Must be bilingual in Spanish and English for customer interactions.

Responsibilities

• Provide high-quality customer service and sales in a contact center.
• Navigate multiple systems to assist customers and resolve inquiries.
• Process a broad range of financial transactions with accuracy.
• Follow bank policies and procedures to minimize risk.
• Operate with punctuality and be available for scheduled shifts.

Skills

Customer service

Interpersonal skills

Communication (verbal & written)

Bilingual (Spanish/English)

Education

High School diploma or GED

Tools

Banking software

CRM systems

Job description

TD Bank, N.A. is seeking a Contact Center Representative II in Greenville, SC. The role focuses on delivering quality customer service and sales in a fast-paced contact center, while accurately handling transactions and maintaining regulatory compliance.

You will communicate with customers in both English and Spanish, use banking software, and support team goals through excellent collaboration and proactive problem solving.