Banking Customer Care Specialist — Contact Center

Hills Bank and Trust Company; Hills (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hills Bank and Trust Company seeks a customer-focused representative to handle calls, emails, and chats, delivering timely information and solutions. You will assist with account inquiries, transfers, and basic banking services while protecting confidential data.

The role emphasizes excellent communication, teamwork, and a proactive approach to sales through referrals. A high school diploma and comfort with office tech are required.

Qualifications

• Handles customer inquiries via telephone, email, and chat per policy.
• Maintains up-to-date knowledge of bank products and services.
• Identifies sales opportunities while safeguarding customer data.

Responsibilities

• Answer customer calls and secure/unsecured email inquiries accurately.
• Assist with transfers, card orders, and account maintenance tasks.
• Protect customer information and maintain confidentiality.
• Provide remote monitoring consent for calls as required.
• Support coworkers and participate in ongoing training.

Skills

Customer service

Communication

Professionalism

Adaptability

Learning agility

Problem solving

Sales

Teamwork

Education

High school diploma or equivalent

AA or higher (preferred)

Job description

Hills Bank and Trust Company seeks a customer-focused representative to handle calls, emails, and chats, delivering timely information and solutions. You will assist with account inquiries, transfers, and basic banking services while protecting confidential data.

The role emphasizes excellent communication, teamwork, and a proactive approach to sales through referrals. A high school diploma and comfort with office tech are required.