Banking Contact Center Specialist

Greenfield Savings Bank; Greenfield (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Greenfield Savings Bank is looking for a CC Agent in Greenfield, Massachusetts, to ensure smooth Contact Center operations by providing exceptional customer service across various platforms.

The ideal candidate will have 1+ years of experience in banking or financial services, strong communication skills, and a high school diploma, with the possibility of further education being desirable. This role involves processing transactions and meeting service goals.

Qualifications

• 1+ years of banking or financial services experience or customer service.
• Great interpersonal and communication skills, both written and oral.
• Ability to perform simple math such as interest calculations.

Responsibilities

• Provide unparalleled customer service through various communication methods.
• Process transactions such as deposits, withdrawals, or payments.
• Meet individual Key Performance Indicators (KPIs) service goals.

Skills

Customer service excellence

Interpersonal skills

Communication skills

Basic math skills

Education

High School Diploma or equivalent

B.S. or Associate’s in Business or related field

Job description

Greenfield Savings Bank is looking for a CC Agent in Greenfield, Massachusetts, to ensure smooth Contact Center operations by providing exceptional customer service across various platforms.

The ideal candidate will have 1+ years of experience in banking or financial services, strong communication skills, and a high school diploma, with the possibility of further education being desirable. This role involves processing transactions and meeting service goals.