Banking Concierge Teller - Elevate Customer Experience

Fifth Third Bank; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller for the St. Bernard area in Cincinnati to provide outstanding customer service and support. You will handle daily transactions, refer customers to specialists, and maintain accurate balancing records while adhering to bank policies and dress code.

The role requires strong interpersonal skills, reliability, and flexibility in scheduling. Join Fifth Third Bank to contribute to a trusted, community-focused banking experience.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Frequent public contact with appropriate dress code.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment.
• Demonstrate core values: one bank, accountability, respect & integrity.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partners for consultative conversations.
• Handle consumer and business customer problems with professionalism and escalate when needed.
• Perform daily office responsibilities with the platform team to maintain operations.
• Maintain a balancing record in line with policy and correct outages as needed.
• Identify customer needs and refer to Bankers and business partners for tracking and referrals.

Skills

Cash handling

Public interaction

Initiative

Judgement

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller for the St. Bernard area in Cincinnati to provide outstanding customer service and support. You will handle daily transactions, refer customers to specialists, and maintain accurate balancing records while adhering to bank policies and dress code.

The role requires strong interpersonal skills, reliability, and flexibility in scheduling. Join Fifth Third Bank to contribute to a trusted, community-focused banking experience.