Banking Concierge & Digital Solutions Advisor

Magnifi Financial Credit Union; Moorhead (MN); On-site; USD 55,242,000 - 82,863,000; Part time

Benefits offered by this job

Tuition Reimbursement

Paid Time Off

Retirement Plan

Health Insurance

Life Insurance/AD&D

Job summary

Magnifi Financial Credit Union is seeking a part-time, on-site Member Services specialist to assist members with routine transactions and provide expert guidance on products and digital solutions. You will upsell services, operate ATMs, and support branch goals while delivering a superior member experience.

The role requires strong customer service skills and the ability to educate members on digital banking tools. Prior sales experience is beneficial, and a high school diploma is required.

Qualifications

• High school diploma required; two-year degree preferred.
• Customer service and/or sales experience required.
• Notary Public designation in this position is optional.

Responsibilities

• Assists members with all routine transactions.
• Creates a remarkable member experience by responding and providing resolutions to member requests with expertise.
• Consults with members to identify and recommend Magnifi Financial products and services based on financial need. Makes referrals to appropriate departments.
• Responsible for maintaining cash drawer, cash recycler and the day-to-day operation of ATM machines (deposit and restocking of ATM).
• Performs a wide range of account services including, but not limited to setting up mobile deposit, mobile banking and digital banking, credit and debit card activation, debit card inquiries, transfers, funding loans, handling debit card inquiries, address changes, stop payments, transfers, check orders, etc.
• Transforms the way banking is done by encouraging and coaching members to adopt new digital solutions (mobile banking, digital banking, ATM’s).
• May perform opening and/or closing duties for the branch.
• Any additional projects or duties as assigned.
• Contributes to the overall success of the branch.

Skills

Customer service

Sales experience

Education

High school diploma

Two-year degree preferred

Notary Public (optional)

Job description

Magnifi Financial Credit Union is seeking a part-time, on-site Member Services specialist to assist members with routine transactions and provide expert guidance on products and digital solutions. You will upsell services, operate ATMs, and support branch goals while delivering a superior member experience.

The role requires strong customer service skills and the ability to educate members on digital banking tools. Prior sales experience is beneficial, and a high school diploma is required.