Digital Banking Consultant II: Member Experience

Magnifi Financial; West Fargo, Fargo (ND, ND); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Training and development

Leadership development

Tuition reimbursement

Paid time off

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement plan with employer match

Bonus/incentive program

Health and wellness programs

Job summary

Magnifi Financial is seeking a Branch Banking Consultant to assist members in person, by phone, and through digital channels. You will educate, recommend, and sell banking products and services while processing transactions with accuracy and courtesy.

You will maintain cash drawers, ATM operations, and support digital banking features such as mobile deposits, card activations, and transfers. Prior retail or financial experience is valued; notary is optional.

Qualifications

• High school diploma required; two-year degree preferred.
• 6 months experience in a financial institution.
• Customer service and/or sales experience required.
• Notary Public designation is optional.

Responsibilities

• Assist members with all transactions.
• Create a remarkable member experience by responding and providing resolutions to member requests.
• Consult with members to identify and recommend Magnifi Financial products and services.
• Maintain cash drawer, cash recycler and ATM operations.
• Process banking transactions including mobile deposit, digital banking activations, transfers, and card services.
• Troubleshoot and resolve member issues.
• Initiate wires within approval limits.
• Process new account applications for basic consumer accounts.
• Promote digital banking adoption to members.
• Support branch opening/closing duties as needed.
• Contribute to branch success and community relations.

Skills

Customer service

Sales

Education

High school diploma

2-year degree preferred

Notary Public (optional)

Job description

Magnifi Financial is seeking a Branch Banking Consultant to assist members in person, by phone, and through digital channels. You will educate, recommend, and sell banking products and services while processing transactions with accuracy and courtesy.

You will maintain cash drawers, ATM operations, and support digital banking features such as mobile deposits, card activations, and transfers. Prior retail or financial experience is valued; notary is optional.