Member Experience Banker - Digital Solutions

Magnifi Financial Credit Union; Glenwood (MN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Training & development

Leadership development

Tuition reimbursement

Paid time off

Medical insurance

Vision coverage

Life Insurance

Disability Insurance

Retirement match

Bonus program

Wellness program

Job summary

Magnifi Financial Credit Union is seeking a member-focused associate to assist with routine transactions and deliver exceptional service across in-branch, phone, and digital channels.

You will educate members, promote Magnifi Financial products, and support digital banking adoption while maintaining cash drawers and ATM operations. This role emphasizes accuracy, courtesy, and teamwork within a busy branch environment.

Qualifications

• High school diploma or currently pursuing a high school diploma required; two-year degree preferred.
• Customer service and/or sales experience required.
• Notary Public designation in this position is optional.

Responsibilities

• Assist members with routine transactions.
• Create a remarkable member experience by responding and providing resolutions to member requests with expertise.
• Consult with members to identify and recommend Magnifi Financial products and services based on financial need. Makes referrals to appropriate departments.
• Maintain cash drawer, cash recycler and the day-to-day operation of ATM machines (deposit and restocking of ATM).
• Perform a wide range of account services including mobile deposit, mobile banking and digital banking, card activation, transfers, and loan funding.
• Encourage and coach members to adopt new digital solutions (mobile/digital banking, ATMs).
• May open and/or close the branch.
• Contribute to the overall success of the branch and its community relations efforts.

Skills

Customer service

Sales experience

Education

High school diploma

Two-year college degree

Job description

Magnifi Financial Credit Union is seeking a member-focused associate to assist with routine transactions and deliver exceptional service across in-branch, phone, and digital channels.

You will educate members, promote Magnifi Financial products, and support digital banking adoption while maintaining cash drawers and ATM operations. This role emphasizes accuracy, courtesy, and teamwork within a busy branch environment.