Banking Concierge: Build Trusted Relationships & Tech Help

JPMorganChase; Brighton (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, high-touch client experiences and partner with team members to meet financial goals. You will guide clients through everyday banking, explain digital tools, and support branch operations while upholding bank policies.

You will build trusted relationships with clients, share product knowledge and ensure compliance, aiming for exceptional service in a busy branch environment.

Qualifications

• Ability to put clients first and deliver attentive, friendly service.
• Ability to build trusted relationships and show genuine care.
• Ability to engage clients, communicate clearly, and anticipate needs.
• Ability to resolve client issues quickly with attention to detail.
• Ability to work with the team to deliver seamless service.

Responsibilities

• Greet clients entering the branch and manage lobby flow with a tablet.
• Open new accounts and perform servicing while complying with policies.
• Educate clients on day-to-day banking and digital tools.
• Build relationships by listening and understanding client needs.
• Assist in branch operations and cash-handling tasks per procedures.

Skills

Client service

Relationship building

Communication

Team collaboration

Technology literacy

Problem solving

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

ATMs

Job description

Chase is seeking an Associate Banker to deliver welcoming, high-touch client experiences and partner with team members to meet financial goals. You will guide clients through everyday banking, explain digital tools, and support branch operations while upholding bank policies.

You will build trusted relationships with clients, share product knowledge and ensure compliance, aiming for exceptional service in a busy branch environment.