Banking Concierge: Build Relationships with Tech

J.P. Morgan; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Chase is hiring an Associate Banker to deliver hospitality-first client service, open new accounts, and educate customers on banking solutions. You will greet clients, manage the lobby, and work with teammates to meet financial goals while following all policies and regulatory requirements.

The role emphasizes building trusted relationships, leveraging digital tools, and providing accurate product knowledge to support customers at the branch.

Qualifications

• Strong client service mindset with a hospitality approach.
• Ability to build trusted relationships and understand client needs.
• Clear, polite communication and empathy in interactions with clients.
• Effective problem solving with attention to detail and accuracy.
• Team-oriented with a collaborative mindset to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients entering the branch and managing lobby flow.
• Support account servicing, maintenance, and new account openings in compliance with policies.
• Educate clients on day-to-day banking and self-service options like mobile and online tools.
• Build meaningful client relationships by listening, asking questions, and sharing solutions.
• Assist with branch operations and cash handling while adhering to bank procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Learning agility

Cash handling (preferred)

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker to deliver hospitality-first client service, open new accounts, and educate customers on banking solutions. You will greet clients, manage the lobby, and work with teammates to meet financial goals while following all policies and regulatory requirements.

The role emphasizes building trusted relationships, leveraging digital tools, and providing accurate product knowledge to support customers at the branch.