Banking Client Success Lead: Growth & Renewals

dxctechnology; Kentucky; Hybrid; USD 96,000 - 178,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Wellness programs

Life and disability insurance

Retirement savings plan

Paid holidays / PTO

Job summary

DXC Technology seeks a Client Success Manager to drive client satisfaction, operational excellence, and account growth within Banking Industry engagements in a hybrid Columbus, OH setting.

The CSM acts as the primary liaison between the client and DXC delivery teams, ensuring services are delivered successfully and contractual commitments are met, while supporting renewals and value realization.

Qualifications

• Proven experience in client success, account management, service delivery, consulting, or related client-facing roles within the Banking Industry.
• Demonstrated ability to develop and maintain trusted client relationships while supporting revenue growth, renewals, and client satisfaction.
• Experience managing service delivery and complex client engagements, with a track record of delivering quality outcomes on time and within budget.
• Strong understanding of financial management concepts, including revenue forecasting, margin performance, contract management, and operational governance.
• Experience identifying and supporting account growth opportunities, including renewals, change requests, and cross-sell or upsell initiatives.
• Excellent collaboration and stakeholder management skills, with the ability to coordinate cross-functional teams and manage competing priorities.
• Strong problem-solving, communication, and organizational skills with the ability to manage risks, escalations, and client expectations effectively.
• Understanding of enterprise technology services, digital transformation, application services, cloud, data, AI, or consulting services.
• Bachelor's degree or equivalent combination of education and relevant experience.

Responsibilities

• Own day-to-day Consulting & Engineering Services (CES) delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment.
• Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations.
• Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
• Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables.
• Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes.
• Support resource planning activities by partnering with delivery leadership to ensure appropriate skills and capacity are aligned to account requirements.
• Assist with financial governance activities, including revenue forecasting, contract margin performance, cash collection support, and resolution of operational issues impacting account performance.
• Partner with Project Managers and delivery teams to ensure contractual obligations are met, change controls are managed appropriately, and internal systems and reporting remain accurate.
• Act as the voice of the client within CES, advocating for client priorities and partnering with internal teams to address concerns, mitigate risks, and resolve issues in a timely manner.
• Implement and maintain account governance processes, including service reviews, KPI tracking, risk management, escalation management, and continuous improvement initiatives.
• Collaborate closely with sales, delivery, consulting, product, and marketing teams to identify opportunities for additional value creation and account expansion.
• Develop and maintain a strong understanding of DXC offerings, industry trends, and Banking Industry dynamics to support client conversations and solution positioning.

Skills

Client success

Account management

Service delivery

Consulting

Banking industry

Education

Bachelor's degree or equivalent combination of education and relevant experience

Job description

DXC Technology seeks a Client Success Manager to drive client satisfaction, operational excellence, and account growth within Banking Industry engagements in a hybrid Columbus, OH setting.

The CSM acts as the primary liaison between the client and DXC delivery teams, ensuring services are delivered successfully and contractual commitments are met, while supporting renewals and value realization.