Client Success Manager - Banking & Financial Services

dxctechnology; Washington (District of Columbia); Hybrid; USD 90,000 - 150,000; Full time

Job summary

DXC Technology in Washington, DC area seeks a Client Success Manager to drive client satisfaction, account growth, and operational excellence across Banking & Financial Services engagements. You will act as the primary liaison between the client and DXC delivery teams, ensuring contracts are met and value is realized.

You will partner with client partners, delivery leaders, project managers, and account teams to grow revenue, renew contracts, and retain clients through proactive solutions and

Qualifications

• Proven client success and account management experience in Banking & Financial Services.
• Experience delivering services on time and managing client relationships.
• Strong collaboration with sales, delivery, and support teams.

Responsibilities

• Own day-to-day CES delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment.
• Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations.
• Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
• Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables.
• Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes.
• Assist with financial governance activities, including revenue forecasting, contract margin performance, cash collection support, and resolution of operational issues impacting account performance.
• Partner with Project Managers and delivery teams to ensure contractual obligations are met, change controls are managed appropriately, and internal systems and reporting remain accurate.
• Act as the voice of the client within CES, advocating for client priorities and partnering with internal teams to address concerns, mitigate risks, and resolve issues in a timely manner.
• Implement and maintain account governance processes, including service reviews, KPI tracking, risk management, escalation management, and continuous improvement initiatives.
• Collaborate closely with sales, delivery, consulting, product, and marketing teams to identify opportunities for additional value creation and account expansion.
• Develop and maintain a strong understanding of DXC offerings, industry trends, and Banking & Financial Services market dynamics to support client conversations and solution positioning.

Skills

Client success

Account management

Service delivery

Consulting

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

DXC Technology in Washington, DC area seeks a Client Success Manager to drive client satisfaction, account growth, and operational excellence across Banking & Financial Services engagements. You will act as the primary liaison between the client and DXC delivery teams, ensuring contracts are met and value is realized.

You will partner with client partners, delivery leaders, project managers, and account teams to grow revenue, renew contracts, and retain clients through proactive solutions and