Strategic Client Success Lead | Growth & Delivery

dxctechnology; Dallas (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

DXC Technology is seeking a Client Success Manager to drive satisfaction, account growth, and delivery excellence across strategic engagements. You will own all aspects of CES delivery on the account, manage renewals, profitability, and resource planning while partnering with cross-functional teams to meet client outcomes.

In this role you will lead 3-4 CSMs, shape the on-account growth strategy, forecast revenue, and ensure contractual obligations are met.

Qualifications

• Proven experience managing client relationships to grow accounts in Aerospace/Defense (US FederalGov a plus).
• Strong delivery leadership across full lifecycle projects with on-time, budget-conscious execution.
• Ability to demonstrate ROI and business impact for clients and market awareness.
• Experience with renewals and up/cross-sells to expand accounts.
• Exceptional internal orchestration and cross-functional collaboration.

Responsibilities

• Own all aspects (project and run) of CES delivery on the account, including renewals, client satisfaction, profitability, resourcing, SLAs, and margin.
• Lead a team of 3–4 CSMs supporting other accounts.
• Collaborate with offerings to deliver a full-stack experience and ensure clear ownership across product deliverables.
• Drive on-account growth through pipeline development, proactive solutioning, and revenue forecasting.
• Act as central liaison for account activities, aligning internal and client-facing teams and reporting to the CSM Leader.
• Align resourcing strategies with client needs and address gaps strategically.
• Ensure cash collection and manage AR challenges; drive financial governance.
• Partner with Project Managers to meet obligations and drive post-project learning.

Skills

Client relationship management

Delivery leadership

Value realization

Account growth

Cross-functional collaboration

Resilience

Digital agility

People leadership

Job description

DXC Technology is seeking a Client Success Manager to drive satisfaction, account growth, and delivery excellence across strategic engagements. You will own all aspects of CES delivery on the account, manage renewals, profitability, and resource planning while partnering with cross-functional teams to meet client outcomes.

In this role you will lead 3-4 CSMs, shape the on-account growth strategy, forecast revenue, and ensure contractual obligations are met.