Banking Client Services & Payments Specialist

Availa Bank; Iowa; On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Plans

Dental & Vision Plans

Health Savings Account (HSA)

Life Insurance (company paid)

401K and ESOP

Disability Insurance (short & long)

FSA & Dependent Care

Tuition Assistance & Discounts

Employee Assistance Program (EAP)

Job summary

Availa Bank is seeking a Client Services Representative to assist customers and staff with bank service requests via phone and email, balance accounts, and review reports. The role involves resolving internet and telephone banking issues, handling high-risk tasks such as Wire Transfer Origination, ACH and Remote Deposit Capture, and supporting Treasury Management services.

The position requires precision, strong communication, and flexibility to work rotating shifts.

Qualifications

• Typing speed and accuracy required; basic keyboarding skills.
• Excellent oral, written, and interpersonal communication; ability to write reports.
• Ability to multitask in a fast-paced environment; understand procedures.

Responsibilities

• Correct daily rejects and exceptions for transactional accounts.
• Forward business analytics emails to applicable customers.
• Process daily returned checks by researching and charging back to customers.

Skills

Typing speed & accuracy

Oral & written communication

Multitasking

Regulatory knowledge

Time management

Organizational skills

Patience & customer focus

Flexibility in hours

Education

High school diploma or equivalent

Job description

Availa Bank is seeking a Client Services Representative to assist customers and staff with bank service requests via phone and email, balance accounts, and review reports. The role involves resolving internet and telephone banking issues, handling high-risk tasks such as Wire Transfer Origination, ACH and Remote Deposit Capture, and supporting Treasury Management services.

The position requires precision, strong communication, and flexibility to work rotating shifts.