Client Services & Banking Support Specialist

Availa Bank; Carroll (IA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision plans

HSA option

Life Insurance

401K/ESOP

Disability Insurance

FSA & Dependent Care

Tuition Assistance & Discounts

Employee Assistance Program

Descripción de la vacante

Availa Bank in Carroll, IA is seeking a Client Services Representative to assist customers and colleagues with bank services by phone and email. This role balances accounts, reviews reports, and supports online banking and wires processing.

You will handle research for and resolution of internet and telephone banking issues, and work in a rotating schedule to support a fast-paced environment with accuracy and courtesy.

Formación

• High school diploma or equivalent required.
• Accounting or banking experience encouraged.
• Typing speed and accuracy required.
• Exceptional oral, written, and interpersonal communication skills.

Responsabilidades

• Correct daily rejects and exceptions for transactional accounts.
• Forward business analytics email files to applicable customers.
• Process daily returned checks by researching and charging back to the customer as appropriate.
• Print and mail notices including overdraft, address changes, and other checks.
• Verify and process wires and support Treasury Management Services.
• Research and process debit card and account fraud claims.

Conocimientos

Typing speed

Communication

multitasking

Regulatory knowledge

Educación

High school diploma

Descripción del empleo

Availa Bank in Carroll, IA is seeking a Client Services Representative to assist customers and colleagues with bank services by phone and email. This role balances accounts, reviews reports, and supports online banking and wires processing.

You will handle research for and resolution of internet and telephone banking issues, and work in a rotating schedule to support a fast-paced environment with accuracy and courtesy.