Client Services Representative - Banking

LS Solutions; Carroll (IA); On-site; USD 42,000 - 55,000; Full time

Job summary

LS Solutions in Carroll, IA is seeking a Customer Support & Banking Operations Specialist to assist customers and staff with service requests via phone and email, and to investigate online and telephone banking issues for accurate and timely resolutions.

You will process account transactions, support treasury management, review reports, and coordinate responses using banking systems and documentation, delivering dependable service in a fast-paced environment.

Qualifications

• Excellent phone and email communication.
• Ability to research, analyze, and resolve issues.
• Experience processing banking transactions.
• Attention to detail in fraud investigations.

Responsibilities

• Process account transactions and wire requests accurately.
• Provide support for treasury management services.
• Review reports and investigate debit card and account fraud claims.
• Coordinate responses to inquiries using banking systems and documentation.

Skills

Communication skills

Analytical skills

Banking transactions

Fraud investigations

Job description

Customer Support & Banking Operations Specialist

Assist customers and internal staff with service requests via phone and email. Investigate, research, and resolve online and telephone banking issues, ensuring accurate and timely outcomes.

Key Responsibilities

• Process account transactions and handle wire requests accurately.
• Provide support for treasury management services.
• Review reports and investigate debit card and account fraud claims.
• Coordinate responses to customer and employee inquiries by leveraging banking systems and available documentation.

Qualifications & Skills

• Strong communication skills for phone and email support.
• Ability to research issues, analyze details, and resolve problems accurately.
• Experience processing banking transactions and supporting related banking services.
• Attention to detail and sound judgment in fraud-related investigations.