Banking Client Experience Specialist I

Flagstar; Strongsville (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Disability Insurance

Paid Time Off & Leave Program

Job summary

Flagstar Bank in Strongsville, OH is seeking a Branch Banking Client Consultant I to deliver front-line client service and handle teller transactions accurately and efficiently. You will identify client needs, educate customers on financial solutions, and collaborate with branch teammates to support sales goals while maintaining risk standards and regulatory compliance.

This role emphasizes relationship building, strong communication, and a proactive approach to problem solving, with

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience: Less than 2 years of customer service and sales experience.
• Experience in Financial Services Industry is preferred.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition.
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
• Risk Management: Deliver timely and accurate daily financial transactions; adhere to bank policies and regulations.

Skills

Customer service

Sales

Relationship building

Communication

Problem solving

Priority management

Approachability

Team collaboration

Education

High School Diploma or GED

Job description

Flagstar Bank in Strongsville, OH is seeking a Branch Banking Client Consultant I to deliver front-line client service and handle teller transactions accurately and efficiently. You will identify client needs, educate customers on financial solutions, and collaborate with branch teammates to support sales goals while maintaining risk standards and regulatory compliance.

This role emphasizes relationship building, strong communication, and a proactive approach to problem solving, with