Branch Banking Client Experience Advisor I

Flagstar Bank; Akron, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Flagstar Bank in Akron, OH is seeking a Client Experience professional to assist customers with account questions, problems and complaints, delivering client engagement and education while meeting leadership-defined behavioral activity goals. This role emphasizes proactive communication and cross-functional collaboration to enhance the client experience.

Ideal candidates have 0-3 years in customer service and sales, with preferred experience in financial services.

Qualifications

• Education level required: Minimum experience required: 0 - 3 years of customer service and sales experience.

Responsibilities

• Assist with account questions, problems and complaints and resolve in a timely and effective manner.
• Delivers client engagement and education.
• Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals.

Skills

Customer service

Sales experience

Job description

Flagstar Bank in Akron, OH is seeking a Client Experience professional to assist customers with account questions, problems and complaints, delivering client engagement and education while meeting leadership-defined behavioral activity goals. This role emphasizes proactive communication and cross-functional collaboration to enhance the client experience.

Ideal candidates have 0-3 years in customer service and sales, with preferred experience in financial services.