Banking Contact Center Specialist—Customer Care & Solutions

Richwood Bank; Richwood (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Employee assistance plan

Tuition reimbursement

Job summary

A community-focused bank in Richwood, Ohio is seeking a Contact Center Agent to provide exceptional customer service through phone and chat. Responsibilities include greeting customers, educating them on services, and cross-promoting products to meet their financial goals. Candidates should possess excellent communication and problem-solving skills, along with a high school diploma and a year of banking experience. Join a team committed to creating a positive impact in the community with competitive benefits and a supportive work culture.

Qualifications

• Must have high school diploma or GED, college preferred.
• Minimum one year of banking experience is required.

Responsibilities

• Greets customers by phone and chat pleasantly.
• Educates customers about services and cross-promotes products.
• Maintains accurate data entry and customer information.
• Demonstrates knowledge of all accounts and services.

Skills

Excellent customer service skills

Strong Problem-solving skills

Strong communication skills

In-depth knowledge of bank products and services

Ability to prioritize and make decisions

Mathematical skills

Attention to detail

Basic computer skills

Education

High School Diploma or GED required; college preferred

One year banking experience required

Job description

A community-focused bank in Richwood, Ohio is seeking a Contact Center Agent to provide exceptional customer service through phone and chat. Responsibilities include greeting customers, educating them on services, and cross-promoting products to meet their financial goals. Candidates should possess excellent communication and problem-solving skills, along with a high school diploma and a year of banking experience. Join a team committed to creating a positive impact in the community with competitive benefits and a supportive work culture.