Banking Client Advisor I

Flagstar Bank; South Euclid (OH); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

Comprehensive Leave Program

Job summary

Flagstar Bank in South Euclid, OH is seeking a Branch Banking Client Consultant I to deliver front-line client service, handle teller transactions, and educate clients on financial solutions. You will balance transactional accuracy with sales support, contributing to branch growth while adhering to regulatory standards.

The role emphasizes customer engagement, risk management, and collaboration with branch teammates to ensure a positive and trusted banking experience for clients.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 1-2 years of customer service, cash handling, or retail.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.
• Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

Skills

Customer service

Cash handling

Retail experience

Education

High School Diploma / GED

Job description

Flagstar Bank in South Euclid, OH is seeking a Branch Banking Client Consultant I to deliver front-line client service, handle teller transactions, and educate clients on financial solutions. You will balance transactional accuracy with sales support, contributing to branch growth while adhering to regulatory standards.

The role emphasizes customer engagement, risk management, and collaboration with branch teammates to ensure a positive and trusted banking experience for clients.