Banking Center Supervisor & Trusted Financial Advisor

The Cape Cod Five Cents Savings Bank; East Harwich (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank is seeking an Assistant Banking Center Manager to supervise staff at a Cape Cod 5 Banking Center and deliver outstanding customer care. The ABCM will advise and provide a full range of financial services to help customers meet their goals.

As a trusted financial advisor and member of the retail management team, you will coach staff, manage daily operations, and support the opening and closing of the center while promoting bank products and services.

Qualifications

• Bachelor's degree preferred or four years of progressive retail banking experience.
• NMLS registration required.
• Notary Public commission.
• Medallion signature guarantee training completed.

Responsibilities

• Oversees Banking Center staff, assigns duties, monitors performance and coaching.
• Maintains excellent customer care and resolves issues per bank policies.
• Assists customers with deposits, loan payments, and teller transactions.
• Provides back-up to Banking Center Manager and supports staff development.
• Identifies referrals to other business lines (Investment Services, TAM, etc.).
• Participates in community groups and events and completes training as assigned.

Skills

Supervisory experience

Customer service

Lending knowledge

Account opening

Cyber security awareness

Education

Bachelor's degree preferred

NMLS registration

Notary Public commission

Medallion signature guarantee training

Job description

The Cape Cod Five Cents Savings Bank is seeking an Assistant Banking Center Manager to supervise staff at a Cape Cod 5 Banking Center and deliver outstanding customer care. The ABCM will advise and provide a full range of financial services to help customers meet their goals.

As a trusted financial advisor and member of the retail management team, you will coach staff, manage daily operations, and support the opening and closing of the center while promoting bank products and services.