Assistant Banking Center Manager & Customer Finance Advisor

The Cape Cod Five Cents Savings Bank

Harwich (MA)

On-site

USD 65,000 - 90,000

Full time

4 days ago

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Job summary

The Cape Cod Five Cents Savings Bank is seeking an Assistant Banking Center Manager to supervise staff at a Cape Cod 5 Banking Center. You will monitor performance, ensure high levels of customer care, and act as a trusted financial advisor to meet customers' financial goals.

You will lead in operations, deposits, loans, and product referrals while fostering staff development and partnership with other lines of business.

Qualifications

Three or more years supervisory experience and proven leadership capabilities.
Retail banking experience is preferred and helpful.
Ability to mentor others and supervise multiple staff.
Knowledge of customer service standards and bank policies.

Responsibilities

Oversees Banking Center staff and daily operations, including scheduling and coaching.
Monitors performance and management reports.
Develops rapport with customers and addresses inquiries and problems promptly.
Provides backup to Banking Center Manager and supports staff development.
Performs banking transactions including deposits and loan payments; handles cash and endorsements.
Opens/closes Banking Center and promotes deposit and loan products.
Mentors staff and participates in meetings and training.
Engages with community groups and events as needed.