Assistant Branch Manager - Customer-Centric Sales Leader

Cape & Coast Bank; Hyannis (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Cape & Coast Bank in Hyannis seeks an Assistant Branch Manager to lead the team in delivering exceptional service and achieve branch goals. You will work with the Branch Manager – Small Business Specialist to drive sales, manage operations, and provide personalized banking experiences to the community.

The role emphasizes customer needs, product knowledge, and regulatory compliance, with salary and benefits supporting a stable retail banking career.

Qualifications

• Associates degree level education or equivalent in retail management and related work/training.
• Two to three years banking experience in a Teller Manager role and two to three years in a Customer Service Representative role.
• Four plus years of retail experience with supervisory skills and strong customer service.

Responsibilities

• Motivate and direct staff to exceed goals and customer expectations.
• Oversee daily operations and ensure policy adherence.
• Handle customer transactions with accuracy and balance cash drawer.

Skills

Customer Service

Communication

Organization

Professionalism

Technology

Education

Associates degree in retail management or equivalent

Job description

Cape & Coast Bank in Hyannis seeks an Assistant Branch Manager to lead the team in delivering exceptional service and achieve branch goals. You will work with the Branch Manager – Small Business Specialist to drive sales, manage operations, and provide personalized banking experiences to the community.

The role emphasizes customer needs, product knowledge, and regulatory compliance, with salary and benefits supporting a stable retail banking career.