Banking Center Member Experience Specialist

Interra-Credit-Union; Goshen (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid time off

Company holidays

Job summary

Interra Credit Union in Goshen, IN is seeking a Contact Center Specialist I to deliver exceptional member experiences by assessing needs and resolving questions during inbound calls. You will act as the access point for all member inquiries while aiming for first call resolution and owning issues through to timely follow-through.

Responsibilities include handling deposits, transfers, and loan payments electronically, identifying cross-sell opportunities, and providing basic technical support for

Qualifications

• 6+ months customer service experience in banking, retail, or related field required.
• A high school diploma or equivalent. Must have and maintain a valid driver’s license.
• Working knowledge of MS Office Suite; strong communication skills both verbally and written.

Responsibilities

• Handle incoming calls promptly and resolve member needs with first-call resolution when possible.
• Identify cross-sell opportunities and educate members on products and services.
• Process member financial transactions (deposits, transfers, withdrawals, loan payments) electronically.
• Provide basic technical support for online and phone banking and assist with account maintenance.

Skills

Customer service

Banking knowledge

MS Office

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Symitar

Propay

ACH

Job description

Interra Credit Union in Goshen, IN is seeking a Contact Center Specialist I to deliver exceptional member experiences by assessing needs and resolving questions during inbound calls. You will act as the access point for all member inquiries while aiming for first call resolution and owning issues through to timely follow-through.

Responsibilities include handling deposits, transfers, and loan payments electronically, identifying cross-sell opportunities, and providing basic technical support for