Customer Care & Cross-Sell Specialist

Interra Credit Union in; Goshen (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Interra Credit Union in Goshen, IN is seeking a Contact Center Specialist I to deliver exceptional member experiences by accurately assessing needs and guiding solutions during inbound calls.

You will own member issues, strive for first-call resolution, and maintain knowledge of credit union products and services while supporting back-office operations and deposits, transfers, and related transactions.

Responsibilities

• Fields all incoming ACD calls ensuring that calls are answered within an appropriate timeframe.
• Identifies cross-sell opportunities and educates members on credit union products and services.
• Receives and processes member financial transactions including deposits, transfers, and other related actions.

Job description

Interra Credit Union in Goshen, IN is seeking a Contact Center Specialist I to deliver exceptional member experiences by accurately assessing needs and guiding solutions during inbound calls.

You will own member issues, strive for first-call resolution, and maintain knowledge of credit union products and services while supporting back-office operations and deposits, transfers, and related transactions.