Banking Center Leader: Growth, Service & Team Excellence

Santander US; New York (NY); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander US, a division of Webster Bank, N.A., seeks a Banking Center Leader to oversee all branch operations, drive sales and service initiatives, and manage client relationships. The role focuses on achieving branch goals, coaching staff, and ensuring compliance with regulations and internal controls.

The position requires extensive banking experience, strong leadership, and a proven track record in customer service and cross-selling, with a base pay range that aligns with market levels

Qualifications

• Minimum 5+ years in banking with leadership, customer service, and organizational skills.
• Deep knowledge of retail banking products and services.
• Strong communication and relationship-building abilities.

Responsibilities

• Meet/exceed sales, retention, and SSQ standards.
• Develop and manage a detailed business plan with team goals.
• Expand and retain client relationships through cross-sell and referrals.
• Maintain knowledge of banking products and services and delivery channels.
• Coach and develop team with effective performance feedback.
• Ensure audits, compliance with laws and bank policies, and staffing coverage.

Skills

Leadership

Sales

Customer service

Banking products

Communication

Education

HS Diploma or GED

Advanced degrees preferred

Tools

CRM software

Microsoft Excel

Job description

Santander US, a division of Webster Bank, N.A., seeks a Banking Center Leader to oversee all branch operations, drive sales and service initiatives, and manage client relationships. The role focuses on achieving branch goals, coaching staff, and ensuring compliance with regulations and internal controls.

The position requires extensive banking experience, strong leadership, and a proven track record in customer service and cross-selling, with a base pay range that aligns with market levels