Banking Center Customer & Growth Advisor

WesBanco Bank Inc.; Carnegie (Allegheny County); On-site; USD 32,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. in Carnegie, PA seeks a Customer Service Advisor to deliver outstanding service, open deposits, and promote bank products. You will identify customer needs, make referrals to partners, and support daily operations with accuracy and security.

You will handle outbound onboarding calls, prospect new Retail customers, and contribute to community engagement while maintaining compliance with bank policies and security measures.

Qualifications

• High school diploma or GED required.
• Minimum of one year of banking experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle cash and perform banking transactions accurately.

Responsibilities

• Models the bank's Mission, Vision, and Pledge.
• Assess financial needs and refer customers to products.
• Process financial service transactions accurately.
• Open new deposit accounts and manage cash drawer.
• Follow security and audit procedures.
• Achieve production and referral goals through outreach and onboarding calls.
• Collaborate with branch staff to promote team goals.
• Educate customers about financial wellness and bank products.
• Support day-to-day operations and compliance.

Skills

Customer service

Relationship building

Sales referrals

Outbound calling

Banking product knowledge

Attention to detail

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Carnegie, PA seeks a Customer Service Advisor to deliver outstanding service, open deposits, and promote bank products. You will identify customer needs, make referrals to partners, and support daily operations with accuracy and security.

You will handle outbound onboarding calls, prospect new Retail customers, and contribute to community engagement while maintaining compliance with bank policies and security measures.