Banking Center CSR Lead - Service & Coaching

WesBanco Bank, Inc.; Wheeling (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

WesBanco Bank, Inc. is seeking a Customer Service Representative Lead for the Bank Plaza Banking Center in Wheeling, WV. This 100% in-office role supports management with operational duties, coaches CSR staff, and drives referral opportunities to meet sales goals.

The ideal candidate has a high school diploma or GED, with at least 1 year of banking experience and 2 years of cash handling or customer service experience. Travel for training is possible within WesBanco’s footprint.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Minimum of 1 year of banking experience required.
• Minimum of 2 years of cash handling or customer service experience required.

Responsibilities

• Promote a positive work environment and recognize exceptional performance.
• Ensure excellent customer service and operational expectations are met for CSR matters.
• Serve as main escalation point for complex customer service needs.
• Identify referral opportunities and coach staff to improve results.
• Assist management with operational reports and duties.

Skills

Customer service

Leadership

Communication

Referral selling

Education

High School Diploma or GED

Job description

WesBanco Bank, Inc. is seeking a Customer Service Representative Lead for the Bank Plaza Banking Center in Wheeling, WV. This 100% in-office role supports management with operational duties, coaches CSR staff, and drives referral opportunities to meet sales goals.

The ideal candidate has a high school diploma or GED, with at least 1 year of banking experience and 2 years of cash handling or customer service experience. Travel for training is possible within WesBanco’s footprint.