Banking Center CSR Team Lead — Coaching & Escalations

WesBanco Bank Inc.; Wheeling (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Wheeling, WV is seeking a Customer Service Representative (CSR) to promote a positive work environment and deliver excellent service.

The CSR will assist banking center management with operational duties, serve as a primary contact for customer issues, and act as a sales referral resource to help achieve branch goals. The role emphasizes coaching staff, maintaining cash controls, and completing audits while upholding security standards.

Qualifications

• Minimum 1 year of banking experience required.
• Minimum 2 years of cash handling or customer service experience required.
• High School Diploma or GED required.

Responsibilities

• Provide excellent customer service and meet operational expectations.
• Identify referral opportunities to support sales goals.
• Lead CSR line and coach staff.
• Maintain cash levels and implement dual control procedures.
• Handle customer issues and escalations.
• Assist in reporting and audits.

Skills

Customer service

Referral sales

Leadership

Operations reporting

Communication

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Wheeling, WV is seeking a Customer Service Representative (CSR) to promote a positive work environment and deliver excellent service.

The CSR will assist banking center management with operational duties, serve as a primary contact for customer issues, and act as a sales referral resource to help achieve branch goals. The role emphasizes coaching staff, maintaining cash controls, and completing audits while upholding security standards.