Customer-Centric Bank Teller & Service Expert

First-Merchants-Bank; Lafayette (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team. The role focuses on delivering high quality customer service by accurately and efficiently processing bank transactions and recommending products to meet customers’ financial needs.

You will balance cash, handle daily transactions, and participate in sales activities to support the branch’s goals while adhering to banking regulations and privacy policies.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products, make customer referrals and other activities to support the goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Cash handling

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team. The role focuses on delivering high quality customer service by accurately and efficiently processing bank transactions and recommending products to meet customers’ financial needs.

You will balance cash, handle daily transactions, and participate in sales activities to support the branch’s goals while adhering to banking regulations and privacy policies.