Banking Service Associate: Drive Customer Growth & Solutions

First-Merchants-Bank; Lambertville (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a customer-focused teller to handle daily banking transactions and inquiries while promoting bank products. You will balance cash, support store operations, and assist with opening/closing duties in a busy banking center.

The role emphasizes selling bank products, providing confident customer referrals, and maintaining privacy and security standards in daily work. Join a team that values accuracy, compliance, and ongoing coaching sessions to foster growth.

Qualifications

• High School Diploma or Equivalent required.
• 3 months of sales, cash handling, or related experience preferred.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries with solutions meeting current needs.
• Continually build customer loyalty and advocates.
• Contribute to banking center operations.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policies to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products and make referrals to support goals.
• Know all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales

Cash handling

Banking products knowledge

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a customer-focused teller to handle daily banking transactions and inquiries while promoting bank products. You will balance cash, support store operations, and assist with opening/closing duties in a busy banking center.

The role emphasizes selling bank products, providing confident customer referrals, and maintaining privacy and security standards in daily work. Join a team that values accuracy, compliance, and ongoing coaching sessions to foster growth.