Bank Teller & Customer Experience Specialist

First-Merchants-Bank; Muncie (IN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team. You will provide high quality customer service while accurately and efficiently completing bank transactions and suggesting products to meet customers’ financial needs.

You will balance cash, assist with opening/closing banking center, and participate in team coaching sessions. The role focuses on selling bank products, referring customers, and maintaining compliance with regulations and security policies, in a

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products, make customer referrals and other activities to support goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Cash Handling

Sales

Customer Service

Banking Products Knowledge

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team. You will provide high quality customer service while accurately and efficiently completing bank transactions and suggesting products to meet customers’ financial needs.

You will balance cash, assist with opening/closing banking center, and participate in team coaching sessions. The role focuses on selling bank products, referring customers, and maintaining compliance with regulations and security policies, in a